Shipping & Returns
Shipping is free on all items with Apollo Chilli.
When any order is placed, it will be shipped to an address designated by the purchaser, if that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Estimated Delivery Times
International deliveries may sometimes be further delayed due to customs out of our control.
• Standard Domestic (2 - 6 Business Days)
• Standard International (9 - 20 Business Days)
Guarantees & Rights
You have rights under Australian consumer law which cannot be excluded or limited by us. If within a reasonable time frame of purchasing the goods from Apollo Chilli, you believe the goods are not of acceptable quality, are not fit for it's purpose or are different from their description you may be eligible for repair, replacement or refund.
Apollo Chilli will assess the goods to determine whether the goods fail to meet the consumer guarantees. If the problem with the goods is minor, we can choose to repair the goods, free of charge, instead of a replacement or refund. If there is a major fault with the goods, you can ask for a replacement or refund. The consumer guarantees will not apply if the goods have been misused in a way that caused the problem or if you were made aware of the fault(s) before you purchased the goods. Change of mind does not apply to earrings, resizable rings, engraved items and special made to order items.
Goods returned under consumer guarantees must be accompanied with your invoice as proof of purchase. Refunds will be processed using the original payment type.
Please use our contact page to notify us of any issues and we will work with you to resolve it as soon as possible.
Returning Orders
Goods purchased from Apollo Chilli can be returned via post. Please message us on our contact page to request a returns form. We kindly ask that you include your original order number and the name of the item/s you wish to return in your returns form.
Please note:
Goods must be packed securely in a postage bag. Goods being returned for change of mind must be in their original condition and in their original packaging.
Once your return has been processed you will receive an email notification. It can take up to five business days to process returns once received by us.
Apollo Chilli does not accept any liability for goods lost or damaged in transit. It is recommended customers include tracking from their nominated postal service.
Note: We do not accept change of mind returns so please be diligent when making purchases.
If you have any concerns, queries or complaints relating to our returns policy, please do not hesitate to notify us via our contact page.